FAQs Archive -

Getting Here

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  • What is the ADC?

    The Escape Route Alpine Demo Center is our meeting place for all morning tours in Whistler. They also sell sunscreen, re-usable water bottles, gloves, jackets and footwear. You can find them HERE.

  • Can I drive up the mountain?

    No. The gondola is the only way to the top of Whistler/Blackcomb mountains.

  • Where can I park all day in Whistler?

    Day lots 1-5 are the closest place to park for more than 2 hours. They are 5-10 minutes walk from the Alpine Demo Center and the Whistler/Blackcomb gondolas.

Lift Tickets

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  • Where do I pick up my lift tickets?

    Whistler/Blackcomb lift tickets purchased from MSAA – For morning tours, your guide will bring your tickets to the ADC. For afternoon tours, please pick your tickets up in advance from MSAA Village Office.

    Whistler/Blackcomb tickets purchased through www.whistler.com or WhistlerBlackcomb.com, your tickets will be at Whistler Blackcomb Guest Services.

    Squamish Gondola Tickets purchased through MSAA – You will collect your tickets from Guest Services at the Sea to Sky Gondola.

  • Is the lift ticket included in the price?

    No sorry. Some guests have season passes, or buy multi-day tickets, so lift tickets are not included in our prices. We can however sell you a lift ticket at the time of your booking if you need one.

  • Do I need to buy a lift ticket?

    If your tour or course is on Whister/Blackcomb Mountain, or at the Sea to Sky Gondola, then you will need a valid lift ticket or season pass to attend. We can sell you a lift ticket at the time of your booking.


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  • What should I bring?

    – All-weather/waterproof outerwear (e.g. rain jacket and soft-shell pants suitable for outdoor activity involving moderate physical exertion)
    – Warm clothing layers
    – Sturdy hiking/trail footwear
    – Sunglasses
    – Sunscreen
    – Water Bottle
    – Small backpack
    – Snacks
    – Camera

  • Do you have jackets for guest use?

    We have a limited supply of clothing for guest use. The Alpine Demo Centre has high-end jacket and pant rentals if needed.

  • What should I wear?

    Dress for the weather forecast. It is often much cooler and wetter up on the mountain so bring extra layers.


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  • What are your safety protocols?

    Our management team has a rigorous system to ensure guides are following proper procedures at all times, we also regularly inspect all our gear, and we have reporting structures in place in the unlikely event of an incident.

  • How are the guides trained?

    At a minimum all of our guides have 80 hour Wilderness First Responder first aid training. At the beginning of each season we train guides on the latest techniques. Most of our guides have much more additional training relevant to the types of tours they lead. We have experts in climbing, hiking, skiing, mountaineering, avalanche training, etc.

  • How safe are your tours?

    We have a long-standing, excellent safety record. Our goal is first and foremost to keep you safe and happy.

Via Ferrata

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  • How does a Via Ferrata Work?

    We equip you with a helmet, harness, safety lanyard, boots and gloves (depending on conditions) and send you off on an adventure with one of our experineced guides. After a short hike to the Via Ferrata, you clip your safety lanyards onto the steel cable and start climbing up! Once you reach the summit, the group makes it’s way back to the mountaintop office, while drinking in the alpine views and sharing a few victory high-fives.

  • What is a Via Ferrata?

    Via Ferrata is Italian for the ‘Iron Way’ and is a method of climbing a mountain efficiently and safely using iron rungs drilled into the rock face while being attached to a steel cable by a lanyard attached to your harness.

    Via Ferrata is a term that dates from WW1 when the Italian military created them as a means for gaining the high ground and to move troops through the alpine environment. Today, they are used by thrillseekers and adventurers to have fun!

Glacier Tours

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  • What is the difference between the Glacier tours?

    The Glacier Ascent involves using crampons and ice axes and climbing the Glacier as a rope team, it’s real mountaineering!

    Glacier Discovery is an interpretive tour that brings you up close and personal with the alpine environment while learning about the flora and fauna, and the glaciological history of Whistler.

    Glacier Glissading is like a giant waterslide but on the snow! This tour is condition dependent and only runs earlier in the Summer while there is still snow sitting on the glacier.


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  • Are your tours cancelled in bad weather?

    No. We don’t see it as bad weather, just weather 🙂 Our tours go out in all weather conditions with the exception of dangerous conditions such lightning storms or extremely high winds. If we cancel due to weather we will try to reschedule you for another day.

  • What should I wear?

    Dress for the weather forecast. It is often much cooler and wetter up on the mountain so bring extra layers.


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  • Should I tip my guide?

    Did your guide do a great job? Did you have fun? Then yes please! Tipping is the common practice in North America and our guides like knowing you appreciated their hard work. Our guides keep 100% of the tips they earn.